Benefits Of Unified Communications
- Improved efficiency & productivity
Unifying communications makes it easier for people to do their job by saving time on simple work tasks. Also the ability to have incoming calls route to wherever you are; your desk phone, mobile or a phone application on your computer. This reduces the possibility of missing that important phone call. In addition to this not only does unified communications allow employees to work more efficiently but also wherever they want to. More than this, now people can work remotely easily without the need for any special set-up from their IT department. A desk phone simply connects back into the central company cloud phone system.
- Reduced costs
Unified communications make use of Voice over IP technology in order to integrate different communications platforms. This differs from traditional telephony which has historically relied on the rental of analogue phone lines from the service provider. Also these line rental costs no longer need to appear on your bill. In addition to this substantially reducing the recurring operating costs of your phone system. Typically a move to UC will achieve 40% in real cost savings for an SME.
- Better customer service
If a customer gets in touch with your business, they usually want to be put in contact with a particular person or department and they want this to be done as quickly as possible.
With unified communications even if you’re away from your desk or out of office you can still be available to your customers by redirecting your fixed number to your mobile device.If you can’t answer the call, ring groups can be set up to send the call to the next most suitable recipient(s). Ring groups set conditions for incoming calls.For example you can set up your phone system so that if your main sales line is not answered, the call will be forwarded on to your sales manager automatically.
